Job Description
Are you looking for a stable career with growth potential? Apex Support Solutions is currently hiring Customer Service Representatives in Dallas, Texas! We offer a comprehensive paid training program designed for individuals ready to excel in a dynamic environment.
We value our employees and believe in investing in your future. Join a team where your voice matters and where hard work is rewarded with competitive pay and advancement opportunities.
Key Highlights of This Role:
- Paid Training: No prior experience necessary. We teach you everything you need to know.
- Competitive Salary: Start at $18/hr with performance-based bonuses.
- Modern Office: Enjoy a collaborative, tech-enabled workspace in downtown Dallas.
As a representative, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with empathy and efficiency.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on customer satisfaction.
- Diagnose customer issues and provide accurate, timely solutions or escalate complex matters to management.
- Maintain accurate records of all interactions and transactions in our CRM database.
- Upsell and cross-sell products and services to meet team revenue targets.
- Stay updated on product knowledge and company policies to provide consistent support.
- Collaborate with cross-functional teams to resolve billing discrepancies and service outages.
Qualifications
- High school diploma or GED is required.
- Excellent verbal communication skills and a professional telephone manner.
- Ability to multitask and manage time effectively in a fast-paced setting.
- Proficiency with basic computer applications (Microsoft Office Suite) and CRM software.
- Strong problem-solving skills and a customer-first mindset.