Job Description
Join Capital Connect Solutions at our exclusive Washington DC hiring event for Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support to our diverse client base. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities within our vibrant DC headquarters. Bring your energy and customer-first mindset to make an immediate impact in our fast-paced environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Flexibility to work evenings/weekends if needed
- Proficiency in Windows OS and basic software