Job Description
Are you a dedicated professional looking for a rewarding career in customer service? Apex Support Solutions is currently seeking a highly motivated Customer Service Representative to join our full-time team in Denver, CO.
We pride ourselves on providing exceptional support to our clients and are looking for individuals who are eager to learn. We offer comprehensive paid training to ensure you have the tools and knowledge necessary to succeed. If you thrive in a fast-paced environment and enjoy helping others, we want to meet you.
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls, emails, and chat messages in a professional and timely manner.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure high satisfaction.
- Build Rapport: Establish strong relationships with customers by communicating with empathy and clarity.
- Documentation: Accurately record customer interactions and transactions in our CRM database.
- Upselling: Identify opportunities to recommend additional products or services that meet customer needs.
- Team Collaboration: Work closely with team leads and other departments to resolve complex issues and improve service quality.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Technical Skills: Proficient in using computers and navigating web-based software (CRM experience is a plus).
- Availability: Ability to work full-time hours, including weekends and holidays as needed.
- Experience: Previous customer service experience is a plus, but we provide paid training for motivated candidates.