Job Description
Join Tampa Connect Solutions – Where Your Career Thrives!
We're seeking dynamic Full-Time Call Center Representatives to join our award-winning team in Tampa, FL. Immediate start opportunities available for motivated professionals ready to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized.
Why Work With Us?
- Industry-leading starting salary ($18-$24/hour)
- Comprehensive health, dental, and vision plans
- Tuition reimbursement and career advancement programs
- Modern, collaborative workspace in downtown Tampa
- Performance-based quarterly bonuses up to $2,000
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools and established protocols
- Meet/exceed KPIs for call volume, resolution time, and quality scores
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with team leads to improve service delivery processes
- Participate in ongoing training on new products and compliance standards
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in Salesforce, Zendesk, or similar CRM platforms
- Exceptional active listening and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends required)
- Strong problem-solving abilities with attention to detail
- Authorized to work in the US with reliable transportation