Job Description
Are you looking for a rewarding career in Denver, CO with a company that invests in you? Apex Customer Care is currently seeking dedicated Local Customer Service Representatives to join our expanding team. We are proud to offer comprehensive paid training to all new hires, ensuring you have the skills and confidence needed to excel from day one.
In this pivotal role, you will serve as the primary point of contact for our valued local customers. You will handle inquiries, resolve issues, and provide exceptional service that builds loyalty. We are looking for individuals who are empathetic, patient, and eager to grow within a supportive corporate environment.
Responsibilities
- Handle Inbound & Outbound Calls: Manage high volumes of customer interactions via phone and email with a focus on quality and efficiency.
- Resolve Customer Inquiries: Troubleshoot issues and provide accurate solutions regarding products and services to ensure high customer satisfaction scores.
- Process Transactions: Accurately process orders, returns, and account updates using our CRM software.
- Document Interactions: Log all customer interactions and detailed notes into the company database to maintain accurate records.
- Provide Product Information: Educate customers on our offerings and guide them through the best options for their needs.
- Collaborate with Team Leads: Work closely with management to identify trends in customer feedback and improve service protocols.
- Meet Performance Metrics: Consistently achieve daily and weekly targets for call volume and customer satisfaction.
Qualifications
- Education: High school diploma or GED is required; a degree is a plus.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Experience: Previous customer service or sales experience is preferred but not mandatory for the right candidate.
- Technical Setup: Must have a dedicated home office, a reliable high-speed internet connection, and a professional phone setup.
- Computer Proficiency: Basic to intermediate computer skills and the ability to learn new software quickly.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Attitude: A genuine passion for helping people and a positive attitude during training.