Job Description
Join Our Team for an Exclusive Detroit Hiring Event!
We are currently seeking dedicated and empathetic Local Customer Service Representatives to join our growing team in the heart of Detroit. If you are looking for a rewarding career with immediate opportunities, this is your chance to make a real impact in your community.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $20.00 per hour based on experience.
- Immediate Start: On-the-job training provided for successful candidates.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
- Growth Opportunities: Clear pathways for advancement within the company.
As a representative, you will be the voice of our brand, ensuring our valued customers receive the assistance they deserve with every interaction.
Responsibilities
- Respond to inbound and outbound customer inquiries via phone, email, and chat with a high degree of professionalism and empathy.
- Resolve complex customer issues and complaints efficiently while maintaining customer satisfaction and loyalty.
- Accurately document all customer interactions and account information into the CRM system.
- Provide product and service information to help customers make informed decisions.
- Collaborate with team leads and other departments to escalate and resolve escalated issues.
- Adhere to all company policies, procedures, and compliance standards during every shift.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Strong verbal communication and active listening skills.
- Ability to multitask in a fast-paced, high-volume call center environment.
- Reliable computer literacy and typing skills (40+ WPM).
- Must be available to work flexible shifts, including evenings and weekends.