Job Description
Are you ready to launch a rewarding career in customer support?
Apex Support Solutions is currently seeking a Customer Service Representative to join our dynamic team in Detroit, MI. We are looking for passionate individuals who thrive in a fast-paced environment and are eager to help our clients resolve their inquiries efficiently. We offer immediate hire opportunities for candidates with excellent communication skills and a customer-first mindset.
As part of our team, you will receive comprehensive paid training to ensure you have all the tools necessary to succeed from day one. Join us and become a vital part of a company that values growth, integrity, and exceptional service.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Accurately document all customer interactions and transactions in the CRM system.
- Evaluate customer needs to provide product information and recommend appropriate services or upgrades.
- Collaborate with team leads and other departments to ensure customer satisfaction and efficient workflow.
- Handle escalations professionally and de-escalate tense situations while maintaining a positive brand image.
Qualifications
- High school diploma or equivalent required; associate degree or relevant certification is a plus.
- Previous customer service experience is preferred but not mandatory for immediate hires.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- Ability to work flexible shifts, including evenings and weekends.