Job Description
Join our award-winning customer support team as an Entry-Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences for our San Jose-based clients while enjoying flexible remote work options. As a key player in our success, you'll resolve inquiries, build relationships, and grow your career with industry-leading training and advancement opportunities. Competitive compensation, benefits, and hybrid work arrangements available.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues, billing questions, and service concerns using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Type 40+ WPM with accurate data entry skills
- Ability to work independently in a remote environment
- Valid California work authorization