Job Description
Join our award-winning customer service team in El Paso, TX! We're seeking passionate individuals to deliver exceptional support while receiving comprehensive paid training. No experience required – we'll equip you with all the tools to succeed in a dynamic, growth-oriented environment. Enjoy competitive pay, benefits, and a supportive culture dedicated to your professional development.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve customer issues efficiently using CRM systems and established protocols
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills in English
- Proficiency with Windows OS and basic software applications
- Strong problem-solving abilities and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Customer service experience preferred but not required
- Must pass background check and drug screening