Job Description
Join our dynamic team as an Entry-Level Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals ready to launch their careers in customer support. At Wichita Solutions Group, we invest in talent through comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a collaborative work environment in the heart of Wichita. No experience necessary – we'll provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Meet daily performance metrics for call volume and resolution
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to work in a fast-paced team environment
- Basic computer proficiency and typing skills (30+ WPM)
- Positive attitude with customer-first mindset
- Reliable transportation for in-person hiring event
- Must be available for flexible shifts including weekends