Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! We provide comprehensive paid training to launch your career in customer service. No prior experience required – we invest in developing passionate professionals who thrive in dynamic environments. Enjoy competitive pay, comprehensive benefits, and clear growth pathways within our nationally recognized organization.
Why ConnectCare Solutions?
- Industry-leading paid training program (4 weeks)
- Health, dental, and vision insurance after 90 days
- Tuition reimbursement and career advancement opportunities
- Modern, collaborative work environment in downtown Kansas City
- Performance-based quarterly bonuses
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently while maintaining brand standards
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Proficient with Microsoft Office suite
- Customer service mindset (prior experience a plus)
- Must pass background check and drug screening