Job Description
Join LocalCare Solutions as an Entry-Level Customer Service Representative and launch your career in a dynamic, supportive environment! We're seeking passionate individuals to serve as the first point of contact for our Chicago-based clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth within our expanding healthcare network. No experience necessary – we provide paid training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, scheduling, and service-related issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with clinical teams to coordinate patient care needs
- Meet daily performance metrics for response times and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced healthcare setting
- Flexibility to work occasional evenings/weekends during peak periods
- Valid work authorization in the United States
- Basic typing proficiency (30+ WPM)