Job Description
Join Our Team as a Customer Service Representative!
ConnectSolutions LLC is hosting an exclusive hiring event for motivated individuals seeking no-experience call center jobs in Cleveland, OH. We provide comprehensive training and career growth opportunities in a dynamic, supportive environment. If you're passionate about helping others and ready to launch your career in customer service, this is your moment!
Why Join Us?
- Competitive hourly pay with performance bonuses
- Free industry certification and paid training
- Comprehensive health benefits and retirement plans
- Clear career advancement path to team lead/supervisor roles
- Modern downtown Cleveland workspace with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and process updates
- Maintain positive customer relationships through follow-up
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (verbal/written)
- Basic computer literacy (typing 25+ WPM preferred)
- Ability to work flexible shifts (evenings/weekends as needed)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Cleveland location
- No prior experience required – we train from scratch!