Job Description
Join NexConnect Solutions as an Entry-Level Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals who thrive in dynamic environments to deliver world-class support to our diverse client base. Our comprehensive training program ensures no experience is needed – just your positive attitude and eagerness to learn. Enjoy competitive benefits, growth opportunities, and a vibrant team culture in Oklahoma City's thriving business district. Ready to make an impact? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with technical teams to resolve complex product/service issues
- Meet daily performance metrics including call handling times and quality scores
- Continuously update product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience (internships welcome)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and active listening
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset