Job Description
Join our award-winning customer service team in sunny San Diego! We're seeking passionate individuals for our entry-level Customer Service Representative position with comprehensive paid training. No experience required – we provide all the tools to succeed while offering competitive pay, health benefits, and clear career growth paths.
As a valued member of our support team, you'll handle inbound/outbound customer inquiries via phone, email, and chat. Enjoy a modern downtown office with flexible scheduling, wellness programs, and opportunities to advance into specialist or leadership roles.
Why Choose Us? • Industry-leading training program • 401(k) with company match • Health/dental/vision insurance • Paid time off • Professional development stipend • Collaborative team environment
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics (call quality, resolution time)
- Identify upsell opportunities for additional services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (entry-level welcome!)
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Authorized to work in the United States