Job Description
Join our dynamic team at Detroit Customer Service Solutions! We're hosting a exclusive hiring event for motivated entry-level professionals seeking to launch their careers in customer service. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to clients across multiple channels. This role offers comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Detroit. No prior experience required – we're looking for passionate individuals with excellent communication skills and a drive to succeed.
Our benefits package includes competitive hourly pay, health insurance, paid time off, and professional development programs. If you're ready to grow with us and make a positive impact, we encourage you to apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems following established protocols
- Collaborate with team members to address complex customer needs
- Meet daily performance metrics for call volume, resolution time, and quality
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and basic computer systems
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and willingness to learn new technologies
- Valid Michigan driver's license (if required for occasional off-site duties)