Job Description
Join PrimeConnect Solutions as a Customer Service Representative and launch your career in one of America's fastest-growing industries! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy comprehensive training, career growth opportunities, and a supportive team environment. Our Dallas headquarters offers modern amenities and a collaborative culture focused on your success. Open to recent graduates and career changers!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex issues efficiently
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve service processes and recommend solutions
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 6+ months customer service experience or relevant internship
- Strong communication skills with clear, articulate speech
- Proficient in Microsoft Office and CRM software (training provided)
- Ability to multitask in fast-paced environment with minimal supervision
- Positive attitude and commitment to continuous learning
- Must pass background check and drug screening