Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! We're hosting a exclusive hiring event for motivated individuals ready to launch their career in customer support. At Dynamic Solutions Inc., we invest in our people through comprehensive training, career advancement opportunities, and a collaborative culture. Enjoy competitive benefits, flexible scheduling options, and the chance to make a real impact on our clients' experiences.
What We Offer:
- Comprehensive 4-week paid training program
- Clear career progression paths to senior/specialist roles
- Health, dental, and vision insurance (100% covered for employees)
- 401(k) with 6% company match
- Monthly performance bonuses and recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (internships accepted)
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and web-based applications
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Available for evening/weekend shifts (10% premium pay)
- Valid U.S. work authorization