Job Description
Join our award-winning remote team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support from the comfort of their homes in Portland, OH. Enjoy competitive pay, comprehensive training, and a flexible schedule while making a real impact. This full-time position offers stability in a growing industry with opportunities for advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues, billing concerns, and product inquiries efficiently
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including resolution time and customer satisfaction scores
- Contribute to process improvements and knowledge base development
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or call center environment
- Exceptional verbal/written communication and problem-solving skills
- Proficient with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Available to work nights (11 PM - 7 AM EST) including weekends