Job Description
Join our dynamic team at Detroit Customer Service Hub! We're hosting an exclusive hiring event for motivated individuals to kickstart their careers in customer service. No prior experience is required – we provide comprehensive training to help you thrive in this rewarding role. As a Customer Service Representative, you'll be the face of our brand, delivering exceptional experiences to clients while growing professionally in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call quality and resolution time
- Provide product/service knowledge to customers
- Participate in ongoing training sessions
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office
- Customer-focused mindset with empathy
- Reliable transportation to downtown Detroit location
- Flexibility to work evenings/weekends as needed
- Positive attitude and willingness to learn