Job Description
Join our dynamic team at Innovate Solutions Inc.! We're hosting a exclusive hiring event for Customer Service Representatives in Charlotte, NC. As a key member of our support team, you'll deliver exceptional experiences to our clients while advancing your career in a growth-oriented environment. Enjoy competitive benefits, flexible scheduling, and comprehensive training designed to elevate your professional journey.
Why Join Us? • Industry-leading compensation package • Health/dental/vision insurance • 401(k) with company match • Professional development programs • Collaborative, inclusive culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance KPIs (average handle time, first contact resolution)
- Identify process improvement opportunities through customer feedback analysis
- Maintain compliance with company policies and industry regulations
- Participate in quarterly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with calm demeanor under pressure
- Available to work rotating weekends/holidays
- Valid North Carolina driver's license (for occasional off-site events)
- Pass background check and drug screening