Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! We're seeking enthusiastic individuals to deliver exceptional support experiences across multiple channels. Enjoy comprehensive training, career growth opportunities, and a collaborative work environment in Oklahoma City. No prior experience required – we'll equip you with all the tools needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve escalated issues
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Basic typing proficiency (30+ WPM)
- Positive attitude and customer-first mindset