Job Description
Are you a people person with a knack for solving problems? Horizon Support Solutions is seeking a dedicated Customer Service Representative to join our team in Wichita, Kansas. We pride ourselves on delivering top-tier support to our clients, and we are looking for individuals who share our passion for excellence.
We are offering an immediate start for qualified candidates, allowing you to begin your journey with us without delay. This is a fantastic opportunity to work in a dynamic environment where your contributions are valued and recognized.
What You Will Do:
- Act as the primary point of contact for incoming customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy and efficiency, ensuring high satisfaction scores.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and account details thoroughly.
- Identify trends in customer feedback and relay them to the management team for process improvement.
- Collaborate with sales and technical teams to ensure a seamless customer experience.
Why Apply?
- Competitive hourly wage with performance bonuses.
- Comprehensive on-the-job training provided.
- A supportive and inclusive company culture.
- Clear pathways for career advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction levels.
- Accurately document customer interactions and account information in the CRM system.
- Identify opportunities for upselling or cross-selling products and services.
- Collaborate with internal teams to resolve complex technical or billing issues.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call center, or retail is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computer systems and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and remain calm under pressure.