Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in Atlanta! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and rapid career advancement opportunities in a dynamic, fast-paced environment.
What We Offer:
- Competitive hourly wage with performance-based incentives
- Comprehensive benefits package (health, dental, vision)
- Flexible scheduling with weekend/holiday options
- Free parking and MARTA stipend
- Professional development stipend
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts (including evenings/weekends)
- Passion for helping others and positive attitude
- Basic typing speed (35+ WPM)