Job Description
Join our award-winning customer service team at Global Solutions Inc.! We're seeking passionate entry-level professionals to deliver exceptional experiences for our Fortune 500 clients. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy comprehensive training, career advancement opportunities, and a supportive team environment in our modern Virginia Beach headquarters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in quarterly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- 0-2 years customer service or call center experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Problem-solving mindset with attention to detail
- Flexibility to work rotating weekends