Job Description
Join our award-winning team as an Entry-Level Customer Service Representative and kickstart your career in customer excellence! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. No experience necessary – we provide comprehensive training to set you up for success.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Clear career advancement path to senior roles
- Modern, collaborative work environment in downtown Chicago
- Immediate start – no waiting!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to resolve complex escalations
- Meet/exceed key performance metrics (CSAT, FCR)
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (MS Office, CRM systems)
- Positive attitude and willingness to learn
- Authorized to work in the United States