Job Description
Join our dynamic team at Florida Business Solutions as an Entry-Level Customer Service Representative! We're hosting an exclusive hiring event in Miami for motivated individuals ready to launch their careers in customer excellence. You'll be the face of our brand, delivering exceptional support to clients across Florida while growing your professional skills in a supportive, fast-paced environment.
This role offers comprehensive training, career advancement opportunities, and a collaborative culture that values your growth. If you're passionate about helping others and thrive in team settings, apply today to secure your spot at our hiring event!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with support teams to resolve complex customer challenges
- Meet daily performance metrics for response time and customer satisfaction
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience under pressure
- Proficiency with Microsoft Office and CRM software (training provided)
- Ability to work flexible shifts including evenings/weekends
- Valid Florida driver's license and reliable transportation
- Fluency in English; Spanish proficiency highly valued