Job Description
Join our award-winning Wichita team as a Local Customer Service Representative and become the heartbeat of our community! We're seeking passionate individuals to deliver exceptional support to Kansas residents while building meaningful connections. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. Immediate start available for motivated professionals ready to make a difference in their local community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, product, and service issues for Wichita metro residents
- Document interactions in CRM systems with 100% accuracy
- Collaborate with local teams to escalate complex cases and implement solutions
- Maintain thorough knowledge of regional products/services and community resources
- Contribute to process improvements enhancing local customer experience
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in local/regional role
- Exceptional verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving skills with customer-first mindset
- Flexibility to work evenings/weekends as needed