Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to provide exceptional support to clients across Florida and New York. This immediate-start opportunity offers comprehensive training and a supportive environment where your growth is our priority. Help us deliver outstanding experiences while developing valuable communication and problem-solving skills.
Why ConnectServe Solutions?
• Competitive hourly rates + performance bonuses
• Paid training and career advancement paths
• Flexible scheduling options (day/night shifts)
• Comprehensive benefits package (medical/dental/vision)
• Remote and hybrid work opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to resolve complex customer concerns
- Meet daily performance metrics for call quality and resolution time
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly coaching sessions to improve skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (internships welcome)
- Strong verbal and written communication skills
- Proficiency in Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must be authorized to work in the US
- Reliable internet connection for remote/hybrid roles