Job Description
Join our award-winning customer experience team as an Entry-Level Customer Service Representative! We're seeking motivated individuals in Seattle, WA with a passion for helping others. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive compensation, growth opportunities, and a supportive team environment. What we offer:
- 4 weeks of paid hands-on training
- Health benefits (Day 1 eligibility)
- 401(k) with company match
- Clear career advancement path
- Modern downtown Seattle office
At Apex Solutions Group, we believe exceptional customer service starts with happy employees. If you're ready to launch your career in a dynamic, people-first role, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed customer satisfaction and performance metrics
- Participate in continuous improvement initiatives
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Typing speed: 35+ WPM with 95% accuracy
- Flexible schedule availability (including weekends)
- Positive attitude and resilience under pressure
- Must pass background check and drug screening