Job Description
Join our elite customer service team in Raleigh, NC and enjoy weekly pay! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional experiences. At Prime Customer Solutions, we invest in our people through comprehensive training, career advancement opportunities, and a supportive team environment. If you thrive in dynamic settings and possess a passion for helping others, this is your moment to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service disruptions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex escalations
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed