Job Description
We are thrilled to host a Hiring Event in Wichita, KS, for ambitious individuals ready to kickstart their career in Customer Service. At Horizon Support Solutions, we believe in empowering our team members with the tools they need to succeed. Join our dynamic team and enjoy a supportive work environment with excellent growth opportunities.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Comprehensive training program for all new hires.
- Health, dental, and vision insurance available.
- Generous paid time off and holiday pay.
- Career advancement opportunities within the company.
We are looking for friendly, outgoing individuals who thrive in a collaborative setting. If you have a passion for helping others and want to make a difference, we want to hear from you!
Responsibilities
- Manage high-volume inbound and outbound communications via phone, email, and chat.
- Resolve customer inquiries, issues, and complaints with a focus on first-contact resolution.
- Maintain accurate and up-to-date records of all customer interactions.
- Assist customers with product information, account management, and troubleshooting.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Identify opportunities to promote additional services or products to enhance customer value.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work flexible shifts, including evenings and weekends.
- Previous customer service experience is a plus but not required.
- A positive attitude and a genuine desire to help others.