Job Description
Are you looking to launch your career in a dynamic and supportive environment? We are currently hosting a Hiring Event in Oklahoma City for motivated individuals to join our team as Customer Service Representatives. This is an excellent opportunity for entry-level candidates to gain valuable industry experience with full training provided.
At Horizon Support Solutions, we pride ourselves on delivering top-tier support to our clients. As a Customer Service Representative, you will be the voice of our brand, ensuring our customers receive the assistance they need in a friendly and efficient manner. We offer a collaborative culture, competitive benefits, and a clear path for career advancement.
Why Join Us?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- No Experience Required: Comprehensive training provided on the job.
- Career Growth: Opportunities for promotion and professional development.
- Modern Environment: Work in a state-of-the-art facility in Oklahoma City.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Process customer orders, returns, and exchanges accurately and timely.
- Build long-term rapport with customers to ensure satisfaction and foster loyalty.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Identify opportunities to cross-sell or upsell products based on customer needs.
- Collaborate with team leads and support staff to improve service standards.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Ability to multitask and work effectively in a fast-paced, high-volume environment.
- Basic computer proficiency and comfort using software applications.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace if working remotely (Hybrid option available).
- Willingness to work flexible shifts, including weekends and holidays.