Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and become the heart of our thriving community! We're seeking passionate individuals to deliver exceptional support to Austin residents starting immediately. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions directly impact our city's growth. No remote work – be part of our vibrant downtown team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve service issues efficiently using CRM systems and internal resources
- Document all interactions accurately in our customer database
- Collaborate with local teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to master product knowledge
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a local business environment
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Valid Texas ID and reliable transportation
- Pass background check and drug screening
- Deep knowledge of Austin neighborhoods and local services