Job Description
Join our exclusive hiring event for entry-level Customer Service Representatives! CustomerFirst Solutions is seeking passionate individuals to deliver exceptional customer experiences across Georgia and Texas. This is your chance to launch your career in a dynamic, supportive environment with competitive pay and growth opportunities. No prior experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex customer needs
- Meet performance metrics for call handling and customer satisfaction
- Adhere to company policies and compliance standards
- Continuously improve product knowledge to serve customers better
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency and typing skills (35+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a customer-first mindset
- Must be authorized to work in the US
- Reliable transportation to Atlanta event location required