Job Description
Are you looking for a rewarding career in Kansas City? Apex Support Solutions is seeking enthusiastic individuals to join our team as Entry Level Customer Service Representatives. We pride ourselves on providing world-class support and offer comprehensive Paid Training to ensure you have the skills needed to succeed.
As a key member of our customer-facing team, you will be the voice of our brand, helping clients resolve issues and achieve their goals. We value integrity, communication, and a proactive mindset. Whether you are entering the workforce for the first time or looking to switch careers, this is the perfect opportunity to grow professionally.
Why Join Us?
- Competitive Pay: $18.00 - $24.00 per hour.
- Paid Training Program: No prior experience required; we teach you everything you need to know.
- Flexible Scheduling: Options for full-time and part-time shifts.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Assist customers in navigating products and services to ensure satisfaction.
- Log and track all customer interactions and issues in our CRM database accurately.
- Resolve complex complaints and escalate issues to management when necessary.
- Maintain a deep knowledge of company policies, products, and service offerings.
- Collaborate with cross-functional teams to improve the overall customer experience.
Qualifications
- High school diploma or equivalent required; associate’s degree is a plus.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced, dynamic environment.
- Basic computer proficiency and typing speed of 40+ WPM.
- Willingness to learn and adapt to new systems and processes.
- Must be authorized to work in the United States.