Job Description
Are you looking for a rewarding career in Customer Service?
Apex Customer Solutions is currently seeking dedicated Entry Level Customer Service Representatives to join our growing team in Oklahoma City. We offer a comprehensive Paid Training Program designed to help you succeed, even if you have no prior experience.
In this role, you will be the face of our brand, interacting with clients to resolve inquiries, process requests, and ensure a positive customer experience. We believe in promoting from within and provide a clear path for career advancement.
Why Join Us?
- Competitive Salary: $18.00 - $22.00 per hour.
- Paid Training: No prior experience required; we teach you everything you need to know.
- Full-Time Opportunities: Stable hours with comprehensive benefits package.
- Professional Development: Continuous training and mentorship from industry leaders.
If you are a problem-solver with a friendly demeanor and a drive to excel, we want to hear from you. Apply today to start your journey!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
- Process orders, applications, and service requests accurately and in a timely manner.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Collaborate with cross-functional team members to ensure customer satisfaction and retention.
- Identify opportunities to upsell products or services to existing clients.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong computer proficiency and typing speed (35+ WPM).
- Ability to work in a fast-paced, dynamic environment.
- Reliable internet connection and a quiet workspace (if remote hybrid).
- Strong problem-solving skills and a customer-first mindset.