Job Description
Join our award-winning team as an entry-level Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking enthusiastic individuals to deliver exceptional service to our diverse clientele. At Apex Solutions Group, we invest in our people through industry-leading onboarding programs and clear career advancement paths. Enjoy a supportive environment with competitive benefits, flexible scheduling options, and opportunities for growth into senior roles. No prior experience required – we'll teach you everything you need to succeed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product concerns, and service disruptions efficiently
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet or exceed performance metrics including first-contact resolution and satisfaction scores
- Continuously refine knowledge of products/services through ongoing training modules
Qualifications
- High school diploma or equivalent required; college degree preferred
- Exceptional communication skills with clear verbal/written abilities
- Strong problem-solving aptitude and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience is a plus but not required
- Must pass background check and drug screening
- Reliable transportation to our Washington, NC facility