Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently seeking dedicated and enthusiastic individuals to join our growing team in Chicago, Illinois. We offer comprehensive paid training for all new hires, making this the perfect opportunity to launch your career in a corporate environment.
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive the highest level of support. We value integrity, empathy, and problem-solving skills above all else. Whether you are an experienced professional looking for a new challenge or a recent graduate, we provide the tools and knowledge you need to succeed.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Full medical, dental, and vision insurance
- Generous paid time off and holiday schedule
- Professional development and advancement opportunities
- Supportive team culture
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently and professionally.
- Assist customers in navigating products and services to ensure satisfaction and retention.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with the support team and management to identify trends and improve service protocols.
- Maintain a positive, professional demeanor during high-volume periods.
- Identify opportunities to upsell or cross-sell relevant products/services.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus, but not mandatory (paid training provided).
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to learn new software quickly.
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliable internet connection and computer equipment if working remotely.