Job Description
Join our award-winning customer support team and launch your career in one of America's fastest-growing tech hubs! ConnectSolutions Inc. is seeking motivated individuals for immediate entry-level call center positions in Raleigh, NC. No experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and update customer databases accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and skill development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Ability to work in a fast-paced, team-oriented environment
- Positive attitude and problem-solving mindset
- Reliable transportation and punctuality
- Must pass background check and drug screening