Job Description
Join our award-winning customer service team in San Antonio! We're hiring immediately for motivated individuals with paid training to become Customer Service Representatives. No experience required – we provide comprehensive training to equip you with the skills needed to excel. Enjoy competitive pay, flexible schedules, and a supportive environment where your growth matters. Be part of a company that values your contribution and invests in your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction rates
- Process transactions and update customer databases accurately
- Collaborate with team members to improve service quality
- Meet performance metrics including call times and resolution rates
- Document interactions using CRM systems
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Availability to work flexible shifts including weekends