Job Description
Launch your career in customer service with our comprehensive paid training program! We're seeking motivated individuals to join our Fresno-based team as Customer Service Representatives. No experience necessary – we provide all the tools and training you need to succeed. Enjoy competitive pay, benefits, and opportunities for advancement in a supportive environment.
Our 4-week paid training covers industry best practices, communication techniques, and platform mastery. After training, you'll handle inbound/outbound calls, resolve inquiries, and maintain customer satisfaction records. We value soft skills and offer career paths into supervisory or specialist roles.
Responsibilities
- Process customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet monthly performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
- Adhere to compliance standards and data security protocols
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and typing skills (25+ WPM)
- Strong verbal communication and active listening abilities
- Problem-solving mindset with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset and patience under pressure
- US work authorization and clean background check
- Must pass pre-employment assessment