Job Description
Launch your career with our comprehensive paid training program! Apex Solutions Group is seeking motivated individuals to join our customer service team in Austin. No experience required—we’ll provide all the tools you need to succeed. Enjoy competitive pay, full benefits, and a supportive environment focused on your growth.
Responsibilities
- Handle inbound/outbound calls and customer inquiries with professionalism
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call volume and resolution time
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Customer-focused mindset and problem-solving aptitude
- Reliable internet access for remote training
- Must pass background check and drug screen