Job Description
Launch your career in customer service with our comprehensive paid training program at Apex Customer Solutions! We're seeking motivated individuals in Minneapolis to join our award-winning call center team. No prior experience is necessary – we'll invest in your success through our 4-week paid training curriculum covering industry best practices, communication techniques, and CRM software mastery. Enjoy competitive compensation, comprehensive benefits, and a supportive environment designed for growth.
Why Choose Apex? Our Minneapolis hub features modern facilities, flexible scheduling options, and clear advancement pathways. Join 500+ team members who've built rewarding careers with us. Apply today to start your journey in one of Minnesota's most dynamic industries!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues with empathy and efficiency using CRM tools
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in customer relationship management systems
- Collaborate with team members to share best practices and solutions
- Participate in ongoing coaching and skill development sessions
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable operating in fast-paced, metrics-driven environments
- Basic computer proficiency (Windows OS, internet navigation)
- Flexibility to work evenings/weekends (rotating schedule)
- Positive attitude with problem-solving aptitude
- Must pass background check and drug screening