Job Description
We are hosting a Hiring Event in Fort Worth, TX, and we are looking for dynamic Customer Service Representatives to join our team. If you are a people person with a passion for problem-solving and a desire to grow your career, we want to hear from you.
Fort Worth Connect is committed to providing exceptional support to our clients. In this role, you will be the face of our company, ensuring our customers receive the assistance they need. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for advancement within the organization.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Resolve customer complaints and issues efficiently while maintaining a positive and empathetic tone.
- Accurately document all customer interactions and account information in our CRM system.
- Provide product information and assist customers with navigating our services and policies.
- Collaborate with team leads and other departments to ensure customer satisfaction.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong computer proficiency and ability to learn new software quickly.
- Ability to work in a fast-paced environment and handle high call volumes.