Job Description
Join our award-winning team as a Customer Service Representative in Fresno, CA! We're urgently hiring motivated individuals with a passion for helping others. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth. Immediate openings available!
Why Join Us?
- Industry-leading paid training program
- Health benefits and retirement plans
- Performance-based bonuses
- Supportive team environment
Responsibilities
- Handle inbound/outbound customer calls and emails
- Resolve inquiries and complaints efficiently
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, AHT)
- Participate in ongoing training sessions
- Identify upsell opportunities
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Customer-focused mindset
- Reliable internet connection for remote options
- Positive attitude and patience
- 18+ years of age