Job Description
Join ClientFirst Solutions at our exclusive Fresno hiring event for passionate Customer Service Representatives! We're seeking empathetic professionals to deliver exceptional experiences for our Fortune 500 clients. Enjoy comprehensive benefits, career growth opportunities, and a supportive team environment. No experience required – we provide paid training!
Why Join Us?
- Competitive hourly pay + performance bonuses
- Medical, dental, and vision insurance
- Paid time off and holiday pay
- Tuition reimbursement program
- Modern downtown Fresno office with free parking
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (AHT, FCRR, CSAT)
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience (fresh grads welcome)
- Proficiency with Microsoft Office and CRM platforms
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Spanish bilingualism strongly preferred
- Pass background check and drug screening