Job Description
Join Boston's premier customer service hub with paid training and daily pay options! At Apex Customer Solutions, we invest in your growth through our comprehensive 2-week paid training program designed to fast-track your career in customer excellence. Our Boston-based call center offers competitive hourly wages ($18-$25), flexible scheduling, and immediate access to earnings through our daily pay partner. Perfect for career changers and newcomers to the industry, we provide all tools and certifications needed to succeed. Enjoy modern workspaces, performance bonuses, and clear advancement pathways within our supportive team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing skill development sessions
- Adapt to new technologies and process updates
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Customer service or call center experience (not required - training provided)
- Flexible schedule availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Pass background check and drug screening
- Must be authorized to work in the US