Job Description
Join Peak Connect Solutions as a Customer Service Representative and launch your career in one of Arizona's most dynamic industries! We're seeking motivated individuals to join our award-winning Tucson-based call center team. No experience? No problem! Our comprehensive paid training program equips you with everything needed to succeed in this full-time role with competitive pay and growth opportunities.
Enjoy a modern, supportive work environment with flexible scheduling options, performance-based bonuses, and comprehensive benefits including health insurance, 401(k) matching, and paid time off. As a leader in customer experience solutions, we invest in our people through continuous development programs and clear advancement paths to supervisory and specialist roles.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed quality metrics and performance targets
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training and process improvement initiatives
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Flexible schedule including evenings/weekends as needed
- Resilience under pressure with problem-solving aptitude
- Valid Arizona driver's license (for occasional off-site meetings)
- Pass background check and pre-employment drug screen
- Commitment to 3-month training period (paid)