Job Description
Join our award-winning team as a Customer Service Representative in vibrant Charlotte, NC! We're seeking passionate professionals to deliver exceptional support while launching rewarding careers. Enjoy comprehensive paid training, competitive benefits, and clear growth paths. Opportunities also available in Virginia!
Why Choose Us?
- Industry-leading onboarding program
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off & holidays
- Modern downtown Charlotte office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities to enhance customer experience
- Maintain performance metrics (CSAT, resolution time, FCR)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Willingness to work flexible shifts including weekends